Senior Vice President, Commercial and Connected Communities
Ed Balcerzak is Senior Vice President, Commercial and Connected Communities for the Mobility and Consumer Operations (MCO) organization. In this role, Ed is responsible for Commercial video deployments, and AT&T’s national initiatives to serve multi-dwelling units with data, video and wireless service.
Ed was appointed to this role effective April 1, 2016.
Previously Ed served as SVP, Business and Call Center Operations for the AT&T Entertainment Group (EG). In this role Ed was responsible for leading the integrated service model strategy for DIRECTV, Mobility and
Broadband. His team was also responsible for Telco Partnerships, Emerging Business and National Call Center Operations, Reporting & Analytics and Quality Assurance.
Ed’s career started at Eastman Kodak Company, he spent 10 years there in various roles, including financial accounting supervisor and regional controller for the Latin America region.
He joined the DIRECTV Latin America (DTVLA) start-up team in 1995, where he served as corporate controller, setting up all finance and accounting operations. He later became the general manager of DIRECTV Mexico during a time of turnaround and post-acquisition restructure.
In 2008, Ed led DIRECTV’s acquisition of Home Service Providers. He was a key contributor to various changes within these owned and operated businesses, including compensation and operations procedures that led to improved operational results.
He was later appointed SVP of finance for operations at DIRECTV. In this role he was responsible for the group that provides financial support to customer care, field operations, supply chain management and service and repair.
Prior to the AT&T/DTV merger, Ed was SVP of Customer Care and oversaw all customer service operations, including all in-house and outsourced call centers. Other areas of responsibility included customer satisfaction, agent training and development, call routing, forecasting/staffing, and oversight of national command center.
Ed holds an MBA from the University of Rochester and a bachelor’s degree in business administration from Niagara University. He is a Certified Public Accountant and a Certified Management Accountant (inactive). He is also chairman-elect for the American Heart Association and a member of the JA board.
Ed resides in Denver with his wife Michele and they have 6 children and 5 grandchildren.