Broadband Communities Magazine
Masha Zager is the editor of Broadband Communities. She has contributed to many technology and telecommunications publications, including Rural Telecommunications, REALTOR Association Executive Magazine, NewsFactor Network and Call Center Magazine.
She is the former editor of Customer Service Newsletter, the author and co-author of four books and several industry studies.
Previously, she was a senior manager for several agencies of New York City government, responsible for information technology, customer service, procurement and strategic planning.
She holds a bachelor’s degree from St. John’s College and did graduate work at the University of Virginia.