Property owners and managers need to know when to upgrade their broadband infrastructure.

Nearly a quarter of U.S. housing is now in multiple-dwelling-unit (MDU) properties. These communities serve some of the most demanding broadband users. They also provide profitable opportunities for selling broadband services.

All new multifamily buildings should include fiber. It adds value and ensures residents the fast, reliable broadband they demand.

Property owners should secure their buildings’ smart technology.

In dense housing, resident-owned wireless routers play havoc with internet quality. Sometimes a gentle reminder to turn off these routers isn’t enough.

Launching a new brand is a good way to notify the world that you’ve solved some problems.

A dedicated, high-speed broadband network to connect the unconnected is a game changer for Cleveland.

Look to the future when you plan today’s broadband deployment.

Rapidly growing demand for cellular data inside large buildings makes distributed antenna systems increasingly necessary. Fortunately, technology advances have made such systems more affordable than they once were.

Every customer is valuable and deserves great service – but some are more valuable than others.

At the 2017 Broadband Communities Summit, held in Dallas in May, fiber deployers shared their experiences and vendors displayed their new technology.

A new survey of property owners shows that renters place a high value on technology amenities – but many owners still struggle to keep pace with residents’ demands.

Bulk billing is in the crosshairs of the FCC’s most recent broadband notice of inquiry.

After a decade of advising service providers and property owners, the author is once again on the receiving end of advice. Helpful comments from readers are welcome!

Multifamily real estate owners should control access to their buildings, their infrastructure and their residents. Here’s why.

The “me” generation isn’t anything like earlier generations – and why don’t millennials watch sports on TV, anyway?

Some aspects of customer service just can’t be automated.