Masha Zager

Editor-in-Chief
Broadband Communities Magazine

Zager is editor of Broadband Communities magazine. She has contributed to many technology and telecommunications publications, including Rural Telecommunications, REALTOR Association Executive Magazine, NewsFactor Network and Call Center Magazine. She is the former editor of Customer Service Newsletter and the author and co-author of four books and several industry studies. Previously, she was a senior manager for several agencies of New York City government, responsible for information technology, customer service, procurement and strategic planning. Zager holds a bachelor’s degree from St. John’s College and did graduate work at the University of Virginia.