Alianza Launches VoIP Services for Fiber ISPs; Wins New Customers

  • Co-Mo Connect
  • Maquoketa Valley Electric Cooperative
  • National Rural Electric Cooperative Association (NRECA)
  • North Arkansas Electric Cooperative
  • OzarksGo
SAN DIEGO — Alianza, the cloud voice platform company, announced that Co-Mo Connect, Maquoketa Valley Electric Cooperative, NEXT, powered by North Arkansas Electric Cooperative, and OzarksGo have selected Alianza’s Cloud Voice Platform to power phone services over their growing fiber broadband networks. These electric cooperatives will offer essential broadband services to a total of more than 120,000 homes and businesses in their serving areas once construction is complete.

This new customer adoption coincides with Alianza’s investment in fiber VoIP solutions (see related announcement “Alianza Delivers Powerful, Easy-to-Launch VoIP Solution for Fiber ISPs”) and ecosystem partnerships to build a strong community of cooperatives enabled with powerful broadband applications.

Electric Coops Bringing Fiber to Underserved Markets
As they brought electric power to rural areas in the United States early last century, electric cooperatives are leading the charge in delivering fiber-based broadband services to these same underserved markets. They not only serve their residential and business members with modern voice, video and high-speed Internet services, but they also spur economic growth in their local communities.

Co-Mo Connect, a subsidiary of Co-Mo Electric, has been delivering broadband services in central Missouri since 2011 and sought a next-generation solution to deliver its broadband phone services. The improved cost model and service quality were key reasons the co-op decided to upgrade its VoIP solution and switch from a wholesale hosted VoIP solution based on legacy softswitch technology.

“Our subscribers have the most cutting-edge broadband access,” commented Andy Burger, general manager, Co-Mo Connect. “With Alianza as our new voice partner, we are adopting an enduring, future-proof VoIP solution delivered from the cloud. This benefits Co-Mo operationally and financially and we’ll be able to deliver a better customer experience for our subscribers.”

Coops Launch Alianza VoIP with Fiber Broadband
Three cooperatives — Maquoketa Valley Electric Cooperative; NEXT, powered by North Arkansas Electric Cooperative; and OzarksGo, the telecommunications subsidiary of Ozarks Electric Cooperative — are newly launching voice along with fiber-based broadband. The new phone services provide margin-rich revenue and boost take rates for broadband services, aiding the business case for building fiber-to-the-home (FTTH) networks. A rapid time-to-market, ease of operations and a straightforward, success-based business model were key criteria in selecting a partner for their VoIP solution (see below).

“Our members are looking to our cooperative for essential services including convenient and cost-effective VoIP home and business phone services,” commented Randy Klindt, general manager with OzarksGo. “Alianza’s Cloud Voice Platform provides us with the best solution to deliver this service and grow.”

“Electric cooperatives are becoming more essential to their communities as they satisfy their members’ demands for modern connectivity and communication services,” commented Kevin Dundon, Alianza’s executive vice president of sales and marketing. “Our solution helps them succeed with phone service delivery and strengthens the cooperative through margin-rich revenue growth.” Alianza is a silver associate member of the National Rural Electric Cooperative Association (NRECA).

Alianza Delivers Powerful VoIP Solution for Fiber ISPs
Alianza also announced a fiber VoIP solution designed to power new revenue and significantly reduce complexity in managing voice services. Created for electric cooperatives, fiber-to-the-home (FTTH) ISPs, telcos and utilities, the cloud-based solution helps these service providers succeed with feature-rich phone services for residential and business customers.

Fiber broadband is the fastest-growing broadband technology, and FTTH now passes over 30 million homes in the United States, with small and mid-sized service providers playing a bigger role, according to RVA LLC. A study by Broadbandtrends (Global Service Provider Survey — Gigabit Broadband Services) indicates that nearly all service provider respondents with gigabit broadband offered or would offer voice services. With voice adoption rates by other broadband providers averaging nearly 40 percent, phone services offer margin-rich additional revenue for these operators.

Alianza’s Cloud Voice Platform provides a comprehensive, tightly integrated VoIP solution that is easy to manage and provides a success-based business model to maximize margins and reduce risks of launching VoIP services. Fiber service providers that partner with Alianza can deliver a full suite of residential and business communication services.

“FTTH service providers have the luxury of building their voice services for the future without being burdened by obsolete, hardware-based voice architectures,” commented Justin Cooper, vice president of business development at Alianza. “Our approach to deliver voice as an application in the cloud provides an integrated, efficient business process, with agility that empowers service provides to maximize their revenue opportunity.”

Key capabilities of the solution include:

  • A simple, intuitive web-based Admin Portal for life cycle management of voice services and subscribers.

  • REST APIs for back-office integration and process automation.

  • Active-active service architecture to ensure service availability.

  • Zero-capex, software-as-a-service business model.

  • Deep, customizable feature set for home phone, business lines, hosted PBX and SIP trunking services.

  • Flow-through service delivery from GLDS’ BroadHub customer management and billing solution that now includes FTTH-based voice services.

  • Certified interoperability with Calix GigaCenter residential service delivery platforms, with additional certifications of optical network terminals and fiber-based home gateways underway.


To support and better serve customers, Alianza has joined key industry organizations, including the Fiber to the Home Council, National Rural Electric Cooperative Association (NRECA) and Utilities Telecom Council (UTC).

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