Connected TV Users More Likely to Cancel Traditional Pay-TV Services

  • TDG Research
PLANO, TX - Adult broadband users with an Internet-connected TV are twice as likely as those with non-net-connected TVs to cancel their current pay-TV service, a finding that comes from "Net-Connected TV User Dimensions," a new report from TDG Research, which provides actionable intelligence on the quantum shifts impacting consumer technology and media behaviors.

"For years, the casual relationship between the two behaviors has been questioned, and rightly so," notes Michael Greeson, co-founder and president of TDG. "Yet TDG has argued for several years that this relationship would develop over time and hit an important landmark moment of sorts in 2013. That is indeed what has transpired, and now the pay-TV industry and prominent analysts are coming to terms with the fact those with access to online video sources on their TV are more likely than their counterparts to be reconsidering the value proposition of incumbent pay-TV services."

While it is undeniable that the vast majority of adult broadband users that currently subscribe to a traditional pay-TV service have little or no interest in cancelling their traditional TV service, the fact that on average 7 percent of this segment are would-be "cord cutters" (highly likely to cancel in the next six months) should be of concern to operators; a rate of decline that is simply unsustainable, should these inclinations play out in the marketplace.

Moreover, the proclivity is strongly correlated with the use of net-connected TVs. As noted above, 8.8 percent of connected TV users are highly inclined to cancel their current pay-TV service in the next six months, compared with only 3.5 percent of non-net-connected TV users. In other words, connected TV users are more than twice as likely as their counterparts to cut the cord in the next six months. "The data does demonstrate a notable correlation between the two phenomena," notes Greeson, "one we expect to grow more strongly in the next few years."

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