GREENWOOD VILLAGE, CO — Mediacom Communications and CSG, a provider of customer engagement solutions that help companies acquire, monetize, engage and retain customers, announced an extension to their 23-year relationship, with CSG continuing as the sole provider of billing services to all of Mediacom’s customers through 2025.
“Mediacom is committed to ensuring our customers remain our number one priority by providing an experience that is simple and seamless, while providing them with the best communications technology in the market,” said Tapan Dandnaik, senior vice president, customer service and financial operations, Mediacom Communications. “We look forward to continuing our long-standing relationship with CSG to help us continue to deliver exceptional engagement across all our channels.”
As part of the five-year extension, CSG will continue to support Mediacom’s strategy to proactively engage their customers, reduce contact center cost, and increase customer satisfaction. In addition to billing, customer care and business operation solutions, Mediacom will leverage additional CSG capabilities including check verification, check refunds, and check recovery.
CSG’s revenue management and digital monetization solutions support hundreds of millions of subscribers worldwide. With integrated rating, discounting, billing and real-time processing capabilities, CSG customers spend less money on integrating disparate systems, and more time providing innovative solutions their customers value.
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