The FCC's survey delved into users' attitudes about their home broadband service - specifically, how they rated aspects of their service ranging from installation and customer service to the intelligibility of their bills. A majority of broadband users said they were very satisfied with various dimensions of their service, but nearly one quarter expressed dissatisfaction with the prices they pay.
The survey found that most Internet users understood from their bills how to contact customer service and how much to pay. However, not many understood the information on their bills about speed, restrictions on service, or fees for terminating service.
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