Hotwire Comm. Modernizes Business Operations with Amdocs Platform

ST. LOUIS — Hotwire Communications has gone live with an Amdocs platform that consolidates and modernizes its billing, product catalog, customer relationships as well as workforce management operations. Hotwire can introduce attractive new offerings and cross-product bundles and promotions with a much shorter time to market, as well as optimize technician work flows and schedules. As a result, Hotwire can improve its market responsiveness and enhance the white-glove level of customer experience it is committed to providing.

Hotwire offers a rich set of digital high-definition video, data and phone services to multi-tenant communities across key markets in the North and Southeastern United States, as well as enterprise-level services for the commercial and hospitality industries and government institutions. It has engaged with Amdocs for a turnkey project, including the delivery of a comprehensive set of Amdocs software and services, as well as third-party software and all associated hardware requirements. Amdocs will also deliver ongoing maintenance and support services under a five-year agreement.

“Hotwire set out to deliver simple and convenient solutions to customers, and we are continually investing in cutting-edge technologies and solutions to further innovate and improve,” said Kristin Johnson Karp, founder and CEO of Hotwire Communications. “By replacing multiple systems with the integrated Amdocs platform, we gain the agility to execute faster on new business and marketing strategies, while simplifying operations and improving our cost structure.”