Incognito Unlocks Broadband Network "Big Data"

  • Incognito Software
VANCOUVER, BC – Incognito Software, a global provider of broadband device provisioning, IP address management, bandwidth monitoring, and service activation solutions, announced the latest version of its Bandwidth Activity Reporter. This updated solution extracts and analyzes data from multiple network, billing, and customer relationship management sources to provide comprehensive network intelligence, usage reports, and service metrics. The resulting data is displayed in an easy-to-read format that helps cable operators make more informed decisions about capacity planning, service offerings and policy enforcement.

Mapping Network Performance
According to ABI Research, the global cable broadband market grew 7 percent to 161 million subscribers in 2013. This growth, combined with customer demands for higher speeds due to the adoption of Over-the-Top (OTT) video, in-home WiFi for mobile devices, streaming music, and cloud services are putting increasing strains on cable networks. The challenge for operators is to find a way to map network performance so they can deliver the best possible user experience for their subscribers from both a performance and privacy perspective while still finding new ways to increase revenue.

Enabling Informed Network Planning Decisions
By gathering per-subscriber service usage information through the IP Detail Record (IPDR) protocol, Bandwidth Activity Reporter takes the guesswork out of network intelligence, processing and organizing network data into trends and reports that help operators make informed decisions regarding network planning, service offerings, and policy enforcement. Cable operators can see exactly where bandwidth is being consumed, which allows them to target candidates for upgrade campaigns, launch fair usage policies, or enforce temporary speed changes, as well as prioritize their network investments based on subscriber patterns.

Key benefits of the new version of Bandwidth Activity Reporter include:

  • Macro and Micro View of Network Bandwidth Utilization: Large amounts of subscriber information are cross-referenced with reports from an operator’s billing system to ensure accuracy of subscriber details, equipment connectivity, pricing plans, and any relevant bandwidth limitations. The solution acts as a raw IPDR stream collector, data refinement engine, and reporting platform that automatically collects IPDR records from customer equipment to generate usage details from a network-wide perspective and from a per-subscriber perspective, regardless of its DOCSIS version or vendor.

  • Tiled User Interface with Data Visualization: A familiar, user-friendly interface presents key data in an easy, at-a-glance format. Additional mapping capabilities provide a highly visual way for operators to locate bandwidth hotspots, household usage levels, and general trends across the network.

  • Flexible Policy Management: An automated policy management feature provides details on subscribers who may exceed their bandwidth usage over a particular billing cycle, alerting them when they’ve reached their limit so they can determine whether to upgrade or downgrade their services. This also helps operators adjust their networks to meet demand, causing fewer service disruptions due to bandwidth congestion.

“The number of connected devices in the home continues to increase, which means that operators must find better and more efficient ways to monitor, measure, and monetize their networks to ensure an optimal subscriber experience in spite of these growing challenges,” said Stephane Bourque, president and CEO of Incognito Software. “Bandwidth Activity Reporter provides an unparalleled level of insight – ranging from peak traffic times, number of devices per user interface, upstream and downstream statistics, and more – to allow cable operators to not only prioritize their networks based on demand, but also capitalize on new revenue opportunities.”


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