Jackson Energy Authority (JEA) Converts to ETI’s Overture

  • ETI
  • Jackson Energy Authority (JEA)
JACKSON, TN – Jackson Energy Authority (JEA), a public utility that provides broadband services, has converted to ETI Software Solution's (ETI) end-to-end triple play billing system, replacing its legacy telephone billing system and expanding ETI’s role in JEA’s FTTH division, EPlus Broadband, to support voice, video and data over its FTTH network that serves nearly 18,000 subscribers.

"We have built one of the nation’s largest and most advanced fiber optic broadband networks and ETI has been there from day one,” said Ben Lovins, senior vice president, telecommunications division, EPlus Broadband. “With the recent conversion of our telephone billing system to Overture, ETI has once again shown that they have the experience and commitment to provide solutions that support our goal of delivering exceptional telecommunications services our customers desire coupled with best-in-class customer service. Additionally, the platform continues to be valuable in our drive to constantly improve operational efficiencies – an additional, critical factor in our ability to remain competitive in this ever-changing industry.”

ETI’s software was first implemented at JEA over ten years ago. Now, with their upgrade to the Overture suite, JEA has a comprehensive B/OSS solution that supports triple-play services, from order entry to rating to activation to complex telephone, video and data billing. Overture’s BSS module also includes an optional utility billing integration that gives JEA the ability to provide a single bill statement for both utility and telecom services. “By keeping the utility and telecom systems under ‘one pane of glass,’ we eliminate CSR dual entry which in turn reduces errors and increases productivity,” Lovins added.




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