Motorola Offers Consumer Web Portal for Home Networking

  • Home Networking
  • Motorola
HORSHAM, PA – Motorola Mobility introduced the EDGE Home Center into its EDGE Service Assurance Software Suite. The Home Center is a cloud-based, multiscreen, self-help console that helps consumers set up and manage their home network equipment and services.

With expanded visibility, flexibility and control capabilities, the Home Center helps subscribers answer support questions and resolve problems on their own, minimizing burden on service provider call centers. If an agent does receive a call from a subscriber, EDGE Home Center shows the agent any self-care steps already taken by the subscriber, allowing faster diagnosis and troubleshooting recommendations unique to each situation.

Unlike most PC-based self-help solutions that concentrate on the PC and the gateway, the Home Center incorporates more of the home network. Because its user-friendly interface is consistent across all computers and Web-enabled mobile devices, subscribers can connect and manage any device or service as needed, either from home or from a remote location. The cloud-based design provides direct connectivity to service provider provisioning and billing systems for real-time updates.

An intelligent business-rules engine with automated scripts and fast service adaptation capabilities has been built into EDGE Home Center to meet the emerging support needs of the digital home. The solution’s modular framework supports the introduction of optional value-add services such as antivirus, PC backup, home automation and third-party applications.


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