Single Digits Acquires Upstream Network, Expands MDU Broadband Reach

Combined company will offer mix of wireless, wireline broadband tools to fulfill MDU community residents' bulk broadband needs.

 

  • UpStream Network

Single Digits has acquired Upstream Network, representing a significant expansion of its presence in the MDU market with a solid mix of apartment, condominium, HOA and student housing communities in key regions of its current operating footprint. Based in Chicago, Upstream Network serves several hundred multi-family communities in key markets such as Chicago, Florida, Dallas-Ft. Worth, Denver, and Phoenix. The company has been launching communities on its triple play platform with targeted FTTH and managed Wi-Fi solutions to elevate its users to industry-leading speeds and broadband experience backed by its concierge quality service.

Single Digits will bring to Upstream Network clients its wireless connectivity platform and suite of software solutions and services including its proprietary broadband authentication platform, PlatformONE, IoT solutions, data visualization, and optimization capabilities – all purpose built for providing the Connected Life Experience in the MDU market.

Additionally, Single Digits’ consistent focus on innovation offers customers a portfolio of industry leading solutions for taking advantage of key Smart Home and wireless technology advancements including Wi-Fi6 and 5G mobility.

“Acquiring Upstream Network further demonstrates Single Digits’ commitment to bringing leading edge connectivity solutions to the MDU marketplace,” said Steve Singlar, Single Digits’ CEO. “I am excited by the opportunity to deliver Single Digits’ solutions for the Connected Life Experience to Upstream Networks’ communities and residents.”

In addition to on-ramping Upstream communities onto its network, Single Digits will be expanding its customer care support for all Upstream clients with its 24x7 help desk, tech support, and client care, promising immediate response time and support resolutions. Single Digits prides itself on its in-house customer care support team dedicated to its 3,500 hotels and MDU communities nationwide offering the strongest SLAs in the industry.

Upstream Network’s key management, account support, and field operations team members will be joining Single Digits to lead Upstream’s expansion, led by Bryan J. Rader, current President of Upstream and long-time MDU industry veteran.

“I am very excited to bring enhanced broadband products to our communities along with many of Single Digits’ advanced platform solutions for our customers,” stated Bryan J. Rader, President of Upstream. “We believe this is a great fit for our clients to enjoy next-gen connectivity features on our network.”

Upstream Network said the acquisition by Single Digits will provide its management team with the support to expand and grow the business over the next several years, and continue to elevate it high customer satisfaction ratings it has enjoyed from initial customers. Single Digits and Upstream Network are well-positioned to provide the multi-family industry with the best nationwide platform to support today’s residents’ digital lifestyle of streaming, gaming, working and studying from home.

The combination of these two companies will support the growth of bulk broadband as a key “technology amenity” in today’s competitive multi-family environment.

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