South Central Indiana REMC Taps Mapcom for Fiber Network Management

RICHMOND, VA — South Central Indiana Rural Electric Membership Corp (SCI REMC) has begun the implementation of the M4 Solutions Suite from Mapcom, a global provider of visual OSS and BSS software solutions for telecommunications service providers. SCI REMC selected M4 Solutions for its integrated fiber management platform and the ability to provide outstanding customer service through efficient trouble response.

SCI REMC has announced a 4-year, large-scale plan to bring fiber to the homes of its rural communities currently without high-speed internet access. Since 1939, SCI REMC has provided essential electric services, mostly in remote rural locations. Availability of high-speed communications and internet access in the areas they serve has become as critical to the health and prosperity of rural communities today as the availability of electricity service in the 1930s.

Providing Smart Infrastructure
"High-speed internet access in the rural areas means more economic development, higher property values, and access to advancements like telehealth, online classes and more," noted Tom Parker, fiber division manager for SCI REMC. "Additionally, installing fiber throughout the SCI REMC service territory will help modernize electric operations to meet members' growing desires to save energy through load control and other functions that require smart infrastructure, and Mapcom Systems' M4 Solutions will help us achieve our goals and build a successful business. We look forward to working with Mapcom and the opportunities the M4 platform affords us."

Integrated Platform to Support Network Management
By leveraging several modules of Mapcom Systems' M4 Solutions Suite, SCI REMC will be able to manage their developing fiber network in an integrated platform that intelligently shares data from their key business support systems (BSS). Additionally, they will be able to provide even more efficient and proactive customer service by addressing service outage incidents faster and more accurately.

Empowering Rural Communities
Rural electric cooperatives, similar to rural telecommunications cooperatives Mapcom serves, respond to the vital need for rural communities to access the same level of service as their metropolitan counterparts — a mission that Mapcom wholeheartedly supports. "SCI REMC, like Mapcom Systems, is on a mission to provide equal access amongst rural communities," stated Collin Granger, CEO and president of Mapcom Systems. "We're excited to partner with SCI REMC as they continue to grow and provide quality solutions to customers in Indiana."

For additional information, please visit https://www.mapcom.com/solutions/m4-solutions