TWC Business Class Brings HD Video Offering to Healthcare Facilities

NEW  YORK - Time Warner Cable Business Class (TWCBC), which offers a full complement of business communications tools to small, medium and enterprise-sized companies, announced the launch of an HD video offering for healthcare facilities that will create a viewing experience similar to what patients would find in their home.

This announcement follows the Virtual Visit telemedicine trials the company did in November 2013 at the Cleveland Clinic.

HD Video for Healthcare provides medical facilities a cost-effective way to upgrade to a feature-rich, extensive high-definition (HD) programming solution that is patient-friendly. The service, which interfaces with most bedside pillow speakers, provides HD video, free On Demand programming, an interactive program guide and the ability to pause live TV to hospitals, doctor’s offices, long-term care facilities and other locations.

“Consumers enjoy robust video offerings at home, and healthcare facilities are eager to replicate that experience to help create a comfortable and familiar setting for patients. Entertainment is an important aspect of creating a more relaxing, positive atmosphere in medical facilities. Our HD Video for Healthcare solution gives patients the television experience they want, which will ultimately assist administrators in improving satisfaction and drive higher Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores,” said Greg King, senior vice president and chief product and strategy officer, Time Warner Cable Business Services.

This new service, which eliminates the need for costly equipment or the need to accommodate bulky in-room set-top boxes, is an addition to TWCBC’s growing Healthcare portfolio of products and services.

Key benefits of the HD Video for Healthcare offering include:

  • A variety of programming packages and the ability to insert a local channel for in-house content

  • Access to more than 100 HD channels, including premiums, music channels and select international content, as well as 1000s of hours of free On Demand movies and content

  • Simple-to-use on-screen guide and a specially designed, antimicrobial remote control, allows patients to  easily search for shows and change settings

  • The option for medical facilities to display their logo on the guide

  • Ability to pause live TV, fast forward or rewind up to 60 minutes

  • A small, unobtrusive box that is mounted to the back of the television, specifically designed for commercial applications

  • An online portal that enables staff to remotely monitor each box to adjust key features like parental controls without disturbing the patient

  • Ability to interface with bedside pillow speakers, providing increased convenience for patients

  • Reliable service delivered over TWCBC’s wholly owned and operated fiber rich network, fully managed by dedicated 24/7 support

“HD Video for Healthcare builds on our legacy as a leading provider of video solutions for businesses of all size and is a natural extension of our growing suite of products targeting the healthcare industry,” added King.



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