Twin Lakes Coop Selects Affinegy to Support Wi-Fi for Tenn., Broadband Subscribers

  • Twin Lakes
AUSTIN, TX — Twin Lakes, a Tennessee-based broadband cooperative, has selected Affinegy, a connected device and service management solution provider, to support home Wi-Fi offerings for its broadband and FTTH subscribers. Twin Lakes is one of Tennessee's largest broadband and phone providers and has expanded its offerings to include IPTV and security services. Twin Lakes has been operating since 1951 as a cooperative, owned by the over 30,000 member subscribers it serves.

Affinegy's CHARIOT platform will help Twin Lakes deliver simple, secure and robust Wi-Fi services to its subscribers. CHARIOT platform provides the installation, automated provisioning, remote care and device management Twin Lakes needs to deliver a simple and pleasing service experience to its subscribers.

Twin Lakes selected Affinegy's TR-069 ACS to manage its multi-vendor Wi-Fi router and Wi-Fi gateways from a single platform, which provides dashboard analytics and reporting, batch mode operations and individual device queries and controls. Further, Affinegy's hosted Care Portal provides an efficient and effective way for Twin Lakes to continue working with its partners, like API Digital, to ensure quality onboarding and ongoing customer service experience.

"We've been impressed with Affinegy's technological innovation, the flexibility of CHARIOT, and responsiveness of the Affinegy professional services team," said Shane Heupel, Twin Lakes director of technology. "The Affinegy solutions will help us exceed customer expectations on Wi-Fi and broadband and puts us in position to deliver to our customers a great experience with their broadband connection needs today and in the future."


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