Windstream Kinetic Adds 60,000 Customers to Broadband Base, Expands Gigabit Network

Telco expands fiber-based broadband customer counts and addresses rural and business fiber needs.

  • Windstream

LITTLE ROCK, Ark.-- Windstream added a net total of 60,000 new Kinetic by broadband customers in 2020, meeting its goal for expanding the customer base. Kinetic also extended its gigabit services and now reaches 589,000 locations across its footprint.

“As we begin 2021 and a nearly $2 billion initiative to continue growing our fiber footprint and gigabit internet service, we want to pause first to say ‘thank you’ to the customers who trusted us in such a crucial time to bring them the service they need to stay connected,” said Jeff Small, president of Kinetic by Windstream. “Last year presented unique challenges for both our employees and our customers. We are proud of the way our team members rose to meet those opportunities to provide critical service when people needed it most.”

As it expanded its broadband base, Kinetic led a series of service and network expansion initiatives across the 18-state footprint:

  • Announced creative partnershipsto bring fiber internet service to the most rural customers.
  • Enabled more than 50,000 fiber locations in Nebraska.
  • Expanded cable gig service to 70,000 residents of Georgia.
  • Launched a partnership with YouTube TV to bring more options for premier entertainment.
  • Kinetic Secure was recognizedby multiple industry awards.
  • Launched SD-WANf or small business partners and OfficeSuite UC, the company’s award-winning, cloud-based voice and collaboration solution.
  • Partnered with Raydiant to bring internet-connected digital signage to more businesses.
  • Opened new customer care centers in Harrison, Ark., and Moultrie, Ga.

Complementing the growth of its broadband service, the telco was also active in establishing various community partnerships:

There’s no slowing down in 2021. As we drive fiber deeper into the Kinetic network, we are bringing forward more bandwidth-rich and affordable E-Rate services for eligible K-12 schools and libraries.

Customers can also look for new features coming in 2021 to the MyWIN app and customer portal which allow Kinetic users to manage their accounts and pay their bills online. New offerings will make life simpler and more organized for Kinetic customers.

Windstream Communications netted 60,000 broadband subscribers last year and grew its gigabit availability to 589,000 locations, the regional telecom said adding that it has set a target of passing half of its ILEC territory with gigabit service by 2031.

Windstream is now organized into three distinct business units: Kinetic by Windstream, Windstream Enterprise, and Windstream Wholesale.


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