Zhone Technologies Introduces Fiber Network Installation Service

  • FTTH
  • Zhone
OAKLAND, CA — Access equipment provider Zhone Technologies announced the launch of its EZ FiberService professional services offering. The new service, which focuses on fiber network installation and service provisioning, was designed to help meet the varying needs of service providers in coping with the complexity of fiber connectivity.

The company's overall professional services offering, Zhone EZ Service, integrates with all Zhone product lines and includes

  • Engineering, furnishing and installation service (site engineering, installation, configuration, provisioning, test and turn-up)

  • Network deployment services (assistance in rollout, management and maintenance of network, project management, network design, engineering and integration, network upgrades)

  • Network maintenance (network performance analysis, troubleshooting multivendor interoperations)

  • Zhone EZ FiberService will provide turnkey installation and support specifically for FTTx network deployment and provisioning. Its streamlined program includes these seven steps:

  • Conduct audit of customer's voice, data and video network

  • Install first MXK platform (chassis in central office), including rack and stack, configuration, turn-up and test

  • Assist and support customers with physical installation of optical network terminals (ONTs) at the customer premises and deliver training during installation

  • Provide sales engineers support for turn-up of initial ONTs in the field

  • Offer formal training sessions for central-office and customer-premises equipment

  • Conduct on-site training for customer technicians

  • Reiterate on-site support within six months of installation

  • "As vendors continue to differentiate their offerings, professional services, such as installation, service turn-up, support and training, can truly set top vendors apart in the complex fiber technology space," says David Emberley, research manager of telecommunications equipment at analyst firm IDC. "The timing of Zhone's launch of its EZ FiberService is pivotal as service providers globally are moving toward both fiber and Ethernet-based residential and business services and will need ongoing assistance with expert professional services to design and implement their next-generation network."


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