MetroNet Technicians Get Hands-on Training – and Then Some

At MetroNet University, technicians are trained in a faux house to mount equipment, run wire throughout the home and complete other tasks that prepare them for any situation they may encounter during real installations.

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Fiber Connect: A Preview

In its annual conference, which will be held virtually from December 14–16, 2020, the Fiber Broadband Association will bring together experts in all aspects of fiber to the home (FTTH).

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Welcome to (Virtual) Fiber Connect!

This year’s event is our best ever – 30 sessions with more than 100 of the industry’s top experts plus plenty of opportunities to network and engage.

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Making Big, Once-in-a-Decade Decisions Is Tough

MDU owners should conduct careful research before entering into new contracts with broadband service providers.

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Service Providers, Vendors Create New Foundations for Multifamily Broadband, IoT

At the Broadband Communities Virtual Summit 2020, participants shared stories about how they are driving broadband into multifamily properties to enable higher speeds and provide a host of IoT services for residents and building owners. Following are some highlights of conference sessions focused on the multifamily market.

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A Boon for Network Deployers: Record MDU Construction

Private construction of multiple-dwelling-unit buildings is hitting a new record this year, with about 525,000 housing starts expected.

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More Than an Amenity: Connectivity Takes Center Stage

The pandemic has laid bare the critical importance of network infrastructure and the importance of the multifamily industry’s relationship with connectivity providers.

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New Options to Serve Gigabit to Small MDUs and Home Clusters

Gigabit services often bypass MDUs and home clusters because of the construction disruption and high cost of bringing fiber to each housing unit.

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MDUs and Device Evolution

Emerging broadband technologies and smart devices have the potential to provide strong value for channel partners and their MDU customers.

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High-Speed Broadband for MDUs: A Look at Today’s Options

New solutions promise faster installation of high-speed broadband in MDU buildings.

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TV as a Service for Multifamily Service Providers

New business models by technology suppliers are making TV as a Service a possibility for MDU specialists. Can the industry benefit from these changes, or are the quality of service risks too high?

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Shut Up and Broadband

Broadband players can and should do more than provide broadband. They should support causes they care about.

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Managed Wi-Fi Shows New Utility for Providers, Vendors

Service providers find new opportunities to build managed Wi-Fi networks that support voice, data and building-management applications.

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Connecting Retirees With Families During COVID-19: Angelus Plaza in Los Angeles

Bandwidth reseller Commercial Connectivity Services (CCS) is giving retirees in Angelus Plaza a way to communicate with their families via fiber-based broadband. Our thanks to Jeff Skolnick, president of CCS, and Brian Higgins, CEO of Aditum, for help assembling this profile.

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Editor's Note: MDU Problems and Solutions

2020 is a challenging year for multifamily broadband, but it presents opportunities as well as dangers.

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I Feel Your Pain, Mr. Property Owner

Service providers need to provide their MDU customers with a power statement that addresses their unique pain points.

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When a High-Touch Industry Goes “No Touch”

COVID-19 is accelerating tech adoption in multifamily housing. Technologies that remain relevant post-pandemic will need strong connectivity, underscoring the importance of critical broadband infrastructure.

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Landmark on Grand River Offers Students a Better Broadband-City Connection

Landmark on Grand River offers MSU students a 10 Gbps high-speed broadband network and a connection with the rest of the East Lansing, Michigan, community. Broadband Communities thanks Richard Laing, CEO of Spartan Net, and Brian Bell, COO of Harbor Bay Real Estate, for helping gather information for this profile.

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Where’s My Content?

The eternal multifamily struggle to stay flexible in live content delivery.

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How Subscriber Management Systems Have Evolved Over The Years

As Wi-Fi has given rise to an array of bandwidth-hungry in-home applications, subscriber management has evolved from service providers offering new TV programming packages to building real relationships with users.

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2020 Fiber-To-The-Home Top 100

Fiber-to-the-home leaders and innovators for 2020

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Vantage Gives Temple University Students XFINITY’s Wi-Fi, IPTV Combo

Temple University students who reside at Vantage, an off-campus housing property, have access to two new amenities: XFINITY’s IPTV and buildingwide Wi-Fi. Our thanks to Mark Caltabiano, VP of asset management for The Goldenberg Group, and Adrian Adriano, VP of strategic initiatives for XFINITY Communities, for helping compile this profile.

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The State of Multifamily Broadband Services During the Pandemic

Independent providers are tackling the challenge of being an essential service for MDU residents during the COVID-19 pandemic.

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COVID-19’s Impact on the Broadband Business

The pandemic highlights the ways broadband is essential to how people work, study and play.

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Hot Products: Broadband Communities’ 19th Annual List Of Leading Broadband Technologies and Services

The latest offerings from top broadband hardware and software suppliers, distributors and service providers. 

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Wireline Broadband Network Trends for 2020

Although 5G will capture headlines, the fiber-based wireline network will serve a dominant role for supporting wireless traffic as well as providing high-bandwidth services to residential and business customers.

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Two Emerging Trends Forge The Apartment of the Future

As the multifamily industry embraces intelligent buildings and self-service apartments, the importance of telecom infrastructure comes into greater focus.

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Fresh Ideas to Deliver Gigabit Services in MDUs

Internet providers and building owners are taking advantage of G.hn technology to deliver gigabit internet access and other services over existing copper wiring or coax cabling.

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Flexibility With Fiber in Multifamily

Fiber creates infrastructure and service options for community broadband installations.

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MDU Bulk Internet Is Affordable, Winnable, Doable

From managed Wi-Fi to DOCSIS to fiber to the unit, service providers have various options to pursue a successful MDU bulk internet strategy.

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OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers

The National Multifamily Housing Council’s annual conference, OPTECH, held in Dallas in November 2019, showcased how service providers are extending fiber and other technologies into new and existing MDUs to deliver high-speed broadband. The conference also highlighted how wireless technologies – mmWave wireless, Citizens Broadband Radio Service and Wi-Fi – complement MDU wireline connections.

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Making Instant-On Gigabit Connectivity a Reality: Grand Central at the Junction

Grand Central at the Junction, a new MDU development in Wentzville, Missouri, is equipping residential units with CenturyLink’s fiber-based broadband service and its rapid service-provisioning platform CenturyLink ON. Our thanks to Guy Huntley, MDU account manager for CenturyLink, and Tom Kaiman, CEO of Mia Rose Holdings, for helping gather information for this profile.

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There Has Never Been a Better Time To Invest in Multifamily Technology

Residents expect the convenience of on-site seamless connectivity. The right network is key to protection.

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2020 Broadband Market Predictions

Streaming video, managed Wi-Fi, bulk internet, smart-home technology and skinny TV bundles are five hot items that will impact the MDU broadband market in 2020.

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Rejuvenating a Building With Wireless and Automation Technology: Los Angeles’ FourFortyFour South Flower

Coretrust Capital Partners is transforming Los Angeles’ FourFortyFour South Flower with new wireless and automation technology. The property owner tapped Connectivity Wireless Solutions to install a distributed antenna system that will improve current 4G and upcoming 5G wireless technologies. Our thanks to Mark Niehus, director of strategic accounts for Connectivity Wireless Solutions, and Thomas Ricci, managing principal for Coretrust Capital Partners, for helping gather information for this profile.

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Wireless Services Abound in the Multifamily Space

5G, CBRS and Wi-Fi wireless services all have a place. Building owners and developers can choose one that best meets their specific needs.

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Integrate Smart Technology for Exceptional Customer Experiences

Property owners need to incorporate smart-home technology into managing and upgrading their communities.

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Broadband in the 5G Era: Why Multifamily Housing Properties are Adopting Communitywide Networks

Communitywide bulk networks can attract and retain new residents by providing instant-on, wall-to-wall coverage, and can provide cost savings, improved security,
and a range of other benefits to property owners.

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Reimagine Delivery of Gigabit Services in the MDU or MTU

Internet providers and building owners that want to offer gigabit services should investigate G.hn technology and reuse the existing copper wiring or coax cabling.

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Multifamily Renters Expect Smart Technologies

Smart technologies have become must-have amenities for renters and an effective way for property owners and management companies to achieve operational savings.

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Journal Squared: Case Study of an Intelligent Building

Residents of this new luxury high-rise in Jersey City appreciate the high-speed internet access and other technological amenities that fiber broadband enables. Behind the scenes, an intelligent building platform makes the building operate smoothly and efficiently.

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Seattle Launches B4B-Build for Broadband MDU Initiative

Among other goals, the city’s new initiative aims to promote creating capacity for competitive service options and provide trusted resources for local MDU owners, developers and managers.

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Broadband Technology and Connectivity Take Center Stage at The NMHC 2019 OPTECH Show

As renters continue to acquire more connected devices, it’s clear that the role of network connectivity is changing the dynamics of the multifamily housing industry. New trends will be highlighted at the NMHC OPTECH Conference & Exposition this November.

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Q&A With Mike Coco, Choice Property Resources: Providing the Whole Broadband Experience

Even in a gigabit world, it takes more than great internet speed to keep MDU residents happy.

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A Boon for Network Deployers: MDU Construction Reaches New Heights

Private construction of multiple-dwelling-unit apartments is hitting a new record this year, with about 424,000 units expected.

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Lumos Finds Success in MDU Strategy Inside and Outside Its ILEC Footprint

Before building out new properties, the telco secures commitments from developers and homeowners associations.

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Small North Carolina Community Launches Network on Its Own Terms

After considering several ISPs, Cullasaja found the right partner to deliver high-speed, reliable internet.

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Editor's Note: MDU Knowns and Unknowns

Residents’ need for speed, their demand for video service and their interest in other technology amenities may vary from market to market, but the MDU world still has its eternal verities.

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FTTH Is Central to a Smart, Responsive Planned Community: Pecan Square in Northlake, Texas

Pecan Square, a housing development in Northlake, Texas, is working with Frontier to provide 500 Mbps and 1 Gbps speeds to support an array of streaming and Amazon home service applications. Our thanks to Rachel McGallian of Frontier and Andrew Pieper at Hillwood Communities for help completing this profile.

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Healthy Competition Is The Way to Go

Independents set stake in the growing MDU broadband market by focusing on providing good customer service and doing things the right way. Their approach benefits property owners and residents alike.

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Think Nationally, Act Locally

A successful MDU broadband business needs to offer good customer service and establish a local presence to understand the unique needs of each community it serves.

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Smart Communities Offer Convenience and Affordability for All

Though there are still challenges to implementation, smart technology – from thermostats to lighting – stands to benefit everyone.

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CenturyLink Refreshes MDU Broadband Focus

Telco sets new MDU fiber consumer goals as questions about its ILEC future loom.

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Are You Smarter Than an AOL User

To meet customer expectations, multifamily broadband providers must be able to troubleshoot a variety of problems that may be unrelated to broadband.

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Luxury Residents ‘Blanketed’ in Wi-Fi, IoT Apps: Ten Thousand, Beverly Hills, California

By blanketing its Ten Thousand property with Wi-Fi,  Crescent Heights is easing how its Beverly Hills residents interact with technology. Our thanks to Diego Salas, CTO of Bel Air Internet and Brian Locks of Crescent Heights for helping gather information for this profile.

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Student Housing Technology: Predictions Versus Reality

A technology seer re-examines some bold predictions he and his team made in 2012. The verdict: not bad at all.

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Community Connectivity Is Threatened

Proponents bill it as a win for apartment residents and owners, but apartment owners say the recently enacted San Francisco MDU ordinance ultimately creates more hurdles for delivering high-quality connectivity.

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Fiber Moves Forward

Speakers at the 2019 Broadband Communities Summit, held in Austin in April, agreed that every community wants – and needs – great broadband. How best to deliver great broadband to MDUs, master-planned communities, underserved towns and rural areas is still up for debate, however. Following are some highlights of speaker presentations.

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A Digital Inclusion Blueprint For Public Housing

Monkeybrains and the city of San Francisco partnered to deliver gigabit service to public-housing residents.

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Millennials Love Home Automation: 985 High at The Castle Columbus, Ohio

To deliver a seamless internet experience, 985 High at The Castle capitalized on the opportunity to provide buildingwide Wi-Fi and home automation. Our thanks to Kaileigh Steiner, director of marketing and community engagement for BORROR, and John Casadonte, senior product marketing manager for American Tower, for helping gather information for this profile.

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FCC Proposed Expansion of the OTARD Rule

Providers should explore the possible implications of the rule change and share comments with the FCC.

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For More Wins, Outwork the Competition

Sure, property owners evaluate speeds, features and prices of broadband offerings – but then they ask, “Who wants it most?”

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Making Mobile Service an Amenity: Fourth and Madison, Seattle, Washington

Wireless coverage in office buildings is no longer a nice-to-have feature. It’s now something that business tenants expect. Seattle’s Fourth and Madison wants to stand out from the crowded office property pack by enhancing mobile coverage for its business tenants. Our thanks to Conner Hayes, assistant property manager of Hines, and Thom Antonopoulos, executive vice president of Connectivity Wireless Solutions, for helping gather information for this profile.

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Technology and Senior Housing

As boomers transition to senior housing, keeping up with technology needs is crucial.

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Stay Tuned for Smart Home Updates

Smart home technology is a hot new trend. How does a provider know which vendor to pick – or whether a DIY approach would make more sense?

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Boring Isn't Bad

Independent providers shouldn’t aim for being a little bit better. They should understand owners’ problems and solve them.

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The Future of Connected MDUs Starts Today

Smart properties satisfy residents, reduce expenses and increase revenues – but they require robust networks.

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Editor's Note: The MDU Moment

Multiple-dwelling-unit properties represent the fastest-growing segment of the housing market, and broadband remains the No. 1 amenity for MDU residents.

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Bandwidth Hawk: R*E*S*P*E*C*T

Why do fewer than half of new MDU buildings have fiber installed during construction? Easy. Few developers employ broadband specialists, but most watch TV or read business pages.

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We Were on a Break!

Cord-cutters are starting to boomerang back to traditional pay TV after finding that over-the-top services are no less expensive.

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Internet as the Fourth Utility

Multifamily residents don’t want provider choice for its own sake – they want solid, reliable internet service. That’s why bulk internet makes sense.

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MDUs Continue to Outpace Pre-Recession Totals

Construction of multiple-dwelling-unit apartments has surpassed pre-recession levels on a sustained basis. But only about half of new MDUs have fiber broadband.

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Q&A With Richard Holtz, InfiniSys: The Way to Smart Apartments

A system architect of MDU technology amenity systems shares his views on the MDU market and the requirements for developers and owners to meet the needs of their residents.

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A Tale of Two Signals

Installing converged fiber and 5G wireless networks in the same MDU or MTU building is challenging, but new equipment makes it feasible.

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Making a Building Fiber-Ready

Following these guidelines will help building owners provide spaces, pathways and cables that service providers can use to deliver fiber optic services.

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Fixed Wireless to the MDU – A Case Study in Detroit

In an effort to deliver gigabit service to Detroit MDUs distant from its fiber backbone, Rocket Fiber experiments with millimeter-wave wireless delivery to the building.

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Q&A With Frank Latini, Gainesville Regional Utilities: Wholesale Strategy Succeeds for GRU

GATOR NET is a winning brand in the Gainesville, Florida, market, where University of Florida students love their symmetrical gigabit service.

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AT&T Expands Fiber Broadband Options For MDUs

A new technology standard proves capable of accelerating the rollout of gigabit broadband to more MDU residents, extending fiber broadband speeds.

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Fiber Broadband Is Pure Gold for MDUs

A new technology standard proves capable of accelerating the rollout of gigabit broadband to more MDU residents, extending fiber broadband speeds.

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A New Lease on the Good Life

Evolving from apartment nicety to marketing necessity, broadband is king in Chattanooga’s fast-growing MDU market.

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What Owners Need From Telecom Contracts

Telecom services are changing rapidly – and so are the contracts between property owners and telecom providers. Negotiating a contract that protects residents and property values takes time and understanding.

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San Francisco’s MDU Ordinance Is a Win-Win-Win

Under a new city ordinance, renters in San Francisco can request internet services from providers of their choice. The legislation appears to be a win for ISPs, property owners and consumers.

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Broadband Do-It-Yourselfers

Developers of master-planned communities without access to first-class internet service have another option: Create their own infrastructure.

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Ordering Pizza by Remote

Visions of the future of multifamily technology keep changing. Are you ready for today’s future?

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New Wireless Amenities

Technology isn’t all that’s changing in multifamily wireless service. Today’s new business models are disruptive as well.

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Smart Security In Multifamily Buildings

Property owners can benefit by including smart home security offerings as standard features in apartments.

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The Next Big Thing Is … 6G!

Stories in the popular press often fuel clients’ concerns about broadband. Multifamily providers should always address these concerns seriously, even if they appear unfounded.

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Communicating With Multifamily Community Members

Technology offers options for communicating with residents and prospective residents efficiently and effectively.

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The Customer Experience Imperative

Providers must amplify subscriber experiences to support connected homes and monetize gigabit broadband.

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Should the Bulk TV Cord Really Be Cut?

As TV viewers’ preferences change and traditional bulk pay models decline, broadband providers must adapt and embrace new opportunities to offer bulk TV in the age of the internet.

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Fixed Wireless in Multifamily

What are the opportunities, roadblocks and future paths?

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Putting the Gigs to Work

Highlights of the 2018 Broadband Communities Summit held in May in Austin, Texas

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Editor's Note: An Issue for All Seasons

The Broadband Communities Summit brings together participants in the multifamily, rural, economic development, technology and policy worlds. This issue of the magazine has something for all of them.

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Give It to Me Now!

Today’s customers – especially millennials – aren’t used to waiting for anything. If they have to wait for internet service, they won’t be happy at all.

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Choosing the Right Network

A robust IP network delivers the services residents need.

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The Power of Always On

The move-in process is easier for residents, property owners and service providers alike when residents can turn up internet service without a phone call or truck roll.

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A Busy Year Ahead for Broadband

There’s much to look forward to – more fiber to the home, more deep fiber, more wireless, smarter homes and buildings.

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G.fast Is Here!

A speeder-upper solution for delivering real broadband over twisted-pair copper.

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Avoid the Wiring Trap

In-building wiring is essential for the stable internet access all residents demand. Sound strategy and planning can help asset managers, operators and developers avoid the worst wiring pitfalls.

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Get the Right People on the Bus

Who you hire is the most important business decision you’ll make.

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Purchasing Bandwidth

Bandwidth isn’t all the same. Make sure the circuit you purchase is appropriate for your community’s needs.

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Using Resident and Community Data

Service providers already have what they need to improve connectivity experiences in multifamily housing.

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Student Housing, Texas-Size: TAMU Park West, College Station, Texas

Faced with a tight deadline and a large student-housing project at Texas A&M University, Servitas Management Group engaged one of its traditional partners, Synergy Fiber, to install and run all IT services. Our thanks to Trey Verbick of Servitas and Doug Karaska, vice president of projects and deployments at Synergy, for gathering the information for this profile.

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Blueberries or Broadband, Consumer Shifts Are Real

Amazon just upended the grocery industry. Why didn’t its competitors see that coming?

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Best Practices for Installing Fiber in Buildings

Operators have several choices in installing fiber to an apartment or office unit. The right answer depends on building construction and other considerations.

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MDUs Are Back! What Does That Mean for Broadband?

Construction of multiple-dwelling-unit (MDU) housing is booming, but owners and broadband providers need to read the fine print.

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Walsh: A New Community Built Around Fiber

A master-planned community in Fort Worth aims to be a center of innovation.

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The Art of the Comeback

How a multifamily service provider rebuilt its operation and reputation

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Working@Home: 407 Orange St., Oakland, California

As Silicon Valley culture spills over into the East Bay, broadband is becoming a hot-button issue in Oakland, California. Condo owners at 407 Orange made their building competitive in this tech-savvy environment with the help of AT&T Fiber. Thanks to Shauna Serdahl of Associa, Justin Hess of AT&T and Stan Cardoza of the 407 Orange Street Homeowners Association for gathering the information for this profile.

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Make the Decision to Be Flexible

A provider that sells broadband services to multifamily communities must be able to tailor its sales and marketing strategy depending on who makes decisions for
the community.

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Is It Time to Renovate?

Property owners and managers need to know when to upgrade their broadband infrastructure.

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Editor's Note: MDU Issue: The Highlights

Nearly a quarter of U.S. housing is now in multiple-dwelling-unit (MDU) properties. These communities serve some of the most demanding broadband users. They also provide profitable opportunities for selling broadband services.

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Fiber, Multifamily Housing And the Economy

All new multifamily buildings should include fiber. It adds value and ensures residents the fast, reliable broadband they demand.

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The Internet of Things Is Here

Property owners should secure their buildings’ smart technology.

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Order Versus Chaos In Student Housing

In dense housing, resident-owned wireless routers play havoc with internet quality. Sometimes a gentle reminder to turn off these routers isn’t enough.

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Creating a New Brand

Launching a new brand is a good way to notify the world that you’ve solved some problems.

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Property Owners Can Be Internet Providers

A new model for multifamily broadband is gaining traction: Owners are investing in fiber connectivity and offering high-quality bulk internet service to residents.

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Connecting the Unconnected

A dedicated, high-speed broadband network to connect the unconnected is a game changer for Cleveland.

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What's Next?

Look to the future when you plan today’s broadband deployment.

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In-Building Wireless Systems

Rapidly growing demand for cellular data inside large buildings makes distributed antenna systems increasingly necessary. Fortunately, technology advances have made such systems more affordable than they once were.

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A New Premium Customer Plan

Every customer is valuable and deserves great service – but some are more valuable than others.

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A View From the Summit

At the 2017 Broadband Communities Summit, held in Dallas in May, fiber deployers shared their experiences and vendors displayed their new technology.

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Apartment Dwellers Value Internet Service

A new survey of property owners shows that renters place a high value on technology amenities – but many owners still struggle to keep pace with residents’ demands.

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The FCC Looks At Multifamily Housing

Bulk billing is in the crosshairs of the FCC’s most recent broadband notice of inquiry.

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Know What I'd Do If I Were You?

After a decade of advising service providers and property owners, the author is once again on the receiving end of advice. Helpful comments from readers are welcome!

 

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The Pitfalls of Uncontrolled Access

Multifamily real estate owners should control access to their buildings, their infrastructure and their residents. Here’s why.

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Managed Wi-Fi as an Amenity Enclave on Golden Triangle, Fort Worth, Texas

Real estate investment company Cottonwood Residential is standardizing on bulk services as a technology amenity – and, in the Charter Communications service area, on Charter’s Community Managed Wi-Fi service in particular. One of its first deployments, which helped prove the success of this strategy, was at Enclave on Golden Triangle. Thanks to Chris Spadone of Charter’s Spectrum Community Solutions and Scott Russell of Cottonwood Residential for gathering the information for this profile.

 

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Marketing to Millenials

The “me” generation isn’t anything like earlier generations – and why don’t millennials watch sports on TV, anyway?

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One Fiber, Two Providers: Givens Gerber Park, Asheville, North Carolina

This month, Broadband Communities showcases Givens Gerber Park, an affordable senior housing community whose residents can choose between two broadband services delivered over the same fiber infrastructure. Thanks to Ricky Foor of Givens Communities and Alan Bertsch of Qypsys for gathering the information for this profile.

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A Technicianless Service Call

Some aspects of customer service just can’t be automated.

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Broadband Forecasts for 2017

What’s ahead for the broadband industry in 2017? Growth – and preparation for more growth.

 

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