Q&A with Adam Moore: Maintaining Customer Service and Scale in Multifamily Broadband

The group vice president of Spectrum Community Solutions shares how multifamily bulk internet and video services are evolving to meet the needs of the multifamily market.

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Even ChatGPT Gets It!

The advancement of artificial intelligence could help broadband providers predict and anticipate their customers’ needs.

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Washington takes on Digital Discrimination

Setting the record straight on the factors contributing to the digital disparity in multifamily broadband services.

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Quantum Fiber Sharpens Its Go-to-Market Fiber Broadband Strategy

Lumen Technologies accelerates buildout with a new market-based approach for expanding its fiber-to-the-home network.

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Partnering to Bring Broadband to Underserved Communities in Upstate New York

Now is a critical time to address the issue of community broadband deployment in New York and simultaneously enable the transition to clean energy.

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A Middle-Mile Model for Rural Operators

The need for higher-capacity middle-mile networks will become more pressing to connect islands of rural last-mile networks.

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2023 Home Network Trends for Service Providers, Consumers, and Technology and Solutions Vendors

From immersive video solutions to Wi-Fi 7, service providers are exploring home connectivity platforms that will enable a new generation of home services.

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Fiber Broadband Homes Passed or Homes Connected – Which Metric Matters Most?

A new set of products and processes can help service providers more effectively connect the homes they pass with fiber-based broadband services.

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MSO Initiatives Address Closing the Digital Divide

Cable MSOs will look to fund new network expansions through a combination of existing capital and a spate of recent federal broadband funding programs.

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Looking Forward to Broadband in 2023

Service providers explore ways to bring broadband to more homes and businesses this year.

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The Marshall Birmingham: A Student Housing Development Chock-Full of Amenities

The Marshall Birmingham, an off-campus student housing complex near the University of Alabama at Birmingham, offers a mix of managed Wi-Fi and video service to help college students make the most of their college experience. We thank Jordan Suchoff, vice president of operations at Aptitude Development, and Dan Myers, CEO of DojoNetworks, for helping gather information for this profile.

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Where Is the Broadband Money?

Many players in the multifamily industry are interested in taking advantage of the broadband funds included in the Bipartisan Infrastructure Law, which are currently being disbursed. The National Multifamily Housing Council has mapped out what interested parties need to consider and what they can expect in the coming months.

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Bots, Chats, Scripts, Tests…

Service providers need to go beyond automated scripts by showing up at a customer’s premises to ensure a problem is solved.

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Has the Multifamily Market Changed?

Though multifamily market players and amenities have changed, the principles of the multifamily business are still the same.

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Top Themes from the 2022 NMHC OPTECH Conference

It all boils down to consistent connectivity and proper infrastructure.

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Riverview Tower: Empowering Residents with Low-Cost, Reliable Connectivity

In Cleveland, Ohio, the senior citizen residents of Riverview Tower can now access high-speed broadband for telehealth appointments and other everyday uses thanks to DigitalC, a nonprofit wireless broadband provider. Broadband Communities thanks Katie Grootegoed, director of strategic partnerships and empowerment at DigitalC, and Jeffery Patterson, CEO of the Cuyahoga Metropolitan Housing Authority, for helping gather information for this profile.

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OPTECH 2022: All About Making the MDU Connection

The National Multifamily Housing Council’s (NMHC) annual conference, OPTECH, held in Las Vegas in November, showcased the ways service providers extend fiber and managed Wi-Fi into new and existing MDUs to deliver high-speed broadband. The conference also highlighted the growing acceptance of bulk broadband services, the ways women are making an impact in the property technology sector, and new property technology innovations.

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Broadband Access Extension Technologies Will Help Solve MDU Connectivity Challenge

Emerging fiber-extension technologies that leverage existing MDU wiring enable service providers to deliver high-speed broadband to tenants.

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Getting There First With Fiber Is the Name of the Game

Service providers are adopting more straightforward fiber installation solutions that minimize the skilled labor necessary to turn up new buildings and houses.

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MDUs Can Use Their Wires

A combination of core network planning and opportunistic reuse of existing in-building wiring can provide gigabit and multi-gigabit high-speed fiber broadband networking.

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Cable Transition to IP Won’t Leave MDU Services Behind

As cable transitions from RF to IP, operators should focus on adding features, not removing them.

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MDUs: Don’t Let the Gigabit Revolution Pass You By

G.fast can help broadband service providers reach challenging brownfield MDUs by cost-effectively bridging the gap between unreachable homes and FTTH networks.

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On-Demand Fiber to the MxU

Fiber deployed in a passive optical network configuration in MDUs allows service providers to reduce the cost of ownership and address current and future demands.

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The Case for OTT Delivery of MDU/Institutional Targeted Video And Signage Services

MDUs and even towns and cities can take advantage of HTTP-based streaming with intelligent stream direction and TV client applications.

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Fiber Extension Technology Creates Seamless, Affordable MDU Connectivity

High-speed broadband has become necessary to enable digital inclusion. MDU owners can leverage existing building wiring to ensure affordable services for every resident.

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Connectivity Powered by Dynamic Relationships: World Cinema Partners With Positron Access Solutions

Using Positron’s G.hn and World Cinema’s RF expertise enables property managers to offer lightning-quick, cost-effective, dependable gigabit internet speeds to MDU tenants.

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Broadband Access Challenges Persist for Residents of Federally Subsidized Multifamily Housing

The availability of federal infrastructure money creates opportunities to close service gaps.

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Bulk Internet Services Take Hold in Multifamily Broadband

Recognizing that broadband is now a must-have for apartment and condo residents, service providers are striking broadband bulk agreement deals with multifamily owners and managers.

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UnCommons: A Las Vegas Development Loaded with Possibilities

UnCommons, a 40-acre, mixed-use community opening in southwest Las Vegas this year, will be an attractive spot for residents and businesses that need high-speed bulk internet, video and business services. Broadband Communities thanks Savanah Stuart, marketing manager for Matter Real Estate Group; Jim Stuart, partner at Matter Real Estate Group; Kristine Hedlund, director of Beyond Borders and West New Build MDU at Cox Communications; and Guillermo Rivas, vice president of new business development at Cox Communications, for helping gather information for this profile.

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Everything Is Coming Up Bulk

Why the multifamily industry has been shifting toward a bulk broadband model.

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Here Are Some Chips and Salsa to Get You Started

MDU broadband providers have only one chance to create an excellent first impression during customer onboarding.

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Bandwidth Hawk: MDUs: The Numbers Look Good, But It’s Too Soon to Tell

I project 500,000 new MDU dwelling units in 2022, but with more than the usual uncertainty. This would be an increase from 473,000 in 2021. There is likely to be a sharp drop in single-family construction.

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Editor's Note: MDU Bulk Broadband Service Comes of Age

Service providers and MDU property owners/managers embrace bulk broadband service as an amenity to attract and retain residents.

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Stoneridge Apartments: Promoting Digital Equity by Providing Free Internet to Low-Income Residents

Stoneridge Apartments in a suburb of Austin, Texas, is leveling the broadband playing field for low-income residents by offering free Wi-Fi service courtesy of PCs for People. Broadband Communities thanks Brittany Hustad, senior project manager, Dominium; Maria Christinia, community manager, Stoneridge Apartments; Tom Esselman, executive director, PCs for People Kansas City; Jim Crammond, president, MoCA; and Andreas Bergman, head of sales and channel account management, InCoax Networks AB for contributing information for this profile.

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Multifamily Supply vs. Demand in an Inflationary World

Increased costs are impacting multifamily construction and operations as apartment demand stays strong.

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Prime Opportunity to Add Value

Just as Amazon increased the value of Prime membership with a host of added benefits, so too should bulk service providers increase their offerings.

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Bandwidth Hawk: USDA ReConnect 4: Tips, Tricks, and What You Have to Know

For loan and grant applicants, the USDA Rural Utilities Service has made it as easy as possible to reuse material from previous, unsuccessful applications.

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Fiber Connect 2022: A Focus on Fiber Growth, Public-Private Partnerships and the Middle Mile

The Fiber Broadband Association’s annual conference, Fiber Connect, held in Nashville in June, highlighted many fiber community success stories and innovations that promise to expand fiber deployment. In addition to highlighting fiber’s role in delivering symmetrical broadband speeds to residents, the show considered the growing role of municipalities, electric cooperatives and vendors. It also looked at the ways alternative providers build middle-mile networks to connect the dots of last-mile networks throughout states and communities.

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Closing Baltimore’s Digital Broadband Divide: Hollins House

Baltimore’s Hollins House is working with nonprofit organization Project Waves to close the digital divide, which has disproportionately disadvantaged seniors and low-income residents during the COVID-19 pandemic. Broadband Communities thanks Samantha Musgraves, director of Project Waves; Devin Weaver, director of engineering for Project Waves; and Jason D. Hardebeck, director of broadband and digital equity for the city of Baltimore, for helping complete this profile.

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Fiber Is the Way

Fiber solutions for multifamily are the way of the future but may be too expensive in some brownfield properties. There are viable alternatives.

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Make Recruiting a Mission-Critical Objective

Potential employees see growing value in a company’s culture, priorities, work environment and leadership.

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Bandwidth Hawk: Federal Broadband Funding: Time to Act

Deadlines are arriving thick and fast for massive NTIA funding programs.

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Rethinking the Fourth Utility Connectivity Conundrum

Broadband network industry standards aid broadband connectivity equity for metro-area affordable housing and MDUs.

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Innovation Square Lights Up Fiber-Based Broadband for Students, Businesses in Rochester, New York

Innovation Square, a new multiple-dwelling-unit (MDU) property in a revitalized area of downtown Rochester, is set on attracting local college students and businesses. Broadband Communities thanks Robert Gallina, senior project manager for Gallina Development; Lauren Gallina, marketing director for Gallina Development; Ben Garvey, CEO, president and founder of Great Lakes Gaming; and Andre Green, director of sales and strategic growth at Greenlight Networks for helping gather information for this profile.

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Broadband Nutrition Labels and Deployment See Renewed Focus in Washington

New broadband nutrition labels required by the FCC will provide transparency about  providers’ broadband services, helping consumers make informed choices.

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The Merits of Bulk

As property owners focus on broadband service quality, the FCC’s decision to leave bulk agreements untouched will provide consumers with quality services in all types of multifamily communities.

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Bandwidth Hawk: New Broadband Deployments for New Housing? Yes – but Don’t Believe Everything You Hear.

Despite high housing prices, the nation is building lots of new housing where it is needed. Young folks can’t get mortgages, so rental prices spike. It’s ugly. The upshot? There are still great opportunities for broadband deployers.

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Micro-Apartment Living at Gigabit Speed: The Vic at Interpose

The Houston property plays to renters’ desire for high-speed, instant-on, affordable broadband. Broadband Communities thanks Kate Good, partner and senior vice president of multifamily development at Hunington Residential; Stephanie Burriss, director of multifamily operations at Hunington Residential; and DISH Fiber for helping develop this profile.

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NMHC Cultivates Emerging Leaders In Multifamily

The National Multifamily Housing Council is creating new avenues to teach people about the multifamily industry and build a pipeline of emerging leaders, with a focus on women. Its new podcast offers a glimpse into the business of the multifamily real estate market.

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Thinking Beyond Speed and Price

Providers must recognize that MDU owners have expanded their decision-making criteria to include a host of factors, from customer support to network security.

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The FCC’s 2022 Agenda Will Have Broad Impacts on Multifamily and Broadband Providers

Now that the Biden administration has settled in, the FCC is setting an agenda that will affect broadband in multifamily.

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US Underdogs Have to Adapt

To accommodate emerging customer expectations, independent broadband providers need to adapt how they do business.

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Transforming Cleveland’s Historic Scranton Corridor with Gigabit Broadband

The Tappan, a new multifamily development in the Cleveland, Ohio, historic Tremont neighborhood, draws new residents with instant-on gigabit broadband from Snip Internet. Broadband Communities thanks Robin Doerschuk, vice president and general manager of Snip Internet, and Josh Rosen, co-founder of Sustainable Community Associates, for helping develop this profile.

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What’s New in Student Housing?

Broadband is a significant backbone to many things deemed necessities for today’s students, from paperless leasing to smart features and amenities.

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2022 Buying for Ultra-Broadband Builds and Services

The best sources of equipment, software and services for delivering voice, video, data and more

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GIS Moneyball: How GIS Can Help Lay the Foundation for an Effective Broadband Launch

Use geographic information systems to improve business with data and analytics.

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Building Broadband During Component and Worker Shortages

Completing broadband builds requires competent fiber optic techs, but training them requires understanding how they learn.

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It’s a Smarter Future With Fiber

By powering many smart-city features, fiber will fuel economic growth, a skilled workforce, increased quality of life, and a sustainable future for communities across the U.S.

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Here We Go Again: The FCC Takes Another Look at Multifamily Broadband

What’s at stake for multifamily communities, commercial real estate and broadband providers?

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Multifamily Connectivity Observations from 2021

From pets to fiber to Zoom, the multifamily industry sure had an interesting year. Some trends will continue into 2022 and beyond.

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Why Building Owners Need Communications Experts to Handle ERRCS Installations

Using the right team to design, test and install Emergency Responder Radio Communication Systems can help ease MDU owners’ headaches when it’s time for inspection.

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Novus Shakes Up Canada’s MDU Broadband Market with Multi-Technology Approach

The Canadian MDU broadband provider finds competitive footing with gigabit connectivity across fiber and existing building wiring media.

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Scaling Wi-Fi Mesh Coverage in Dense MDUs

Service providers can improve Wi-Fi coverage and performance in MDUs by using open-source, intelligent mesh software and incorporating backhaul technologies with existing wiring infrastructure.

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Fiber Extension Technology Offers Cost-Effective Option for Gigabit MDU Broadband

Service providers can ensure a high-quality broadband experience for MDU customers by turning their attention to home networks and reusing existing in-building infrastructure for broadband access.

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Managed Wi-Fi, Bulk Services and Smart Apartments

MDU owners and managers can use managed bulk Wi-Fi services and smart features to attract and retain residents.

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MDU Providers, Multifamily Developers Set Broadband Performance as a Priority

As property owners look to distinguish themselves and attract and retain residents, they must ensure their broadband performance is consistent.

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MDUs Win with Fiber-Based Broadband

Multifamily property owners, tenants and service providers all benefit from fiber as the number of bandwidth-intensive services and applications rise.

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MDU Buildings Reach New High

Private construction of multiple-dwelling-unit buildings continues to rise and will hit a new record this year, with about 532,000 housing starts expected. That represents a significant opportunity for broadband deployers.

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Providing a Turnkey Broadband Experience: Reflection St. Pete

Reflection St. Pete, a new condominium community that’s part of a downtown renaissance in St. Petersburg, Florida, will offer residents a high-speed, instant-on broadband experience. Broadband Communities thanks Rachael Manzanares, sales associate with Keller Williams Developer Services; Amber Bennett, Reflection St. Pete sales associate; Nick Hansen, CEO and managing member, Poli Solutions Consulting; Angelo Cappelli, CFO, Poli Solutions Consulting and Quantum Fiber for helping develop this profile.

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Six Themes for Multifamily in 2022

The National Multifamily Housing Council explores tectonic shifts that will set the stage for the 2021 NMHC OPTECH Conference and the year ahead.

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The Action’s Still On-Site

MDU providers can proactively mitigate potential churn and gain significant insight into how well their service performs by conducting in-person customer visits.

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Editor's Note: Note to Developers, MDU Providers: Make Your MDU Broadband Connections Stand Out

As more multifamily buildings are built, opportunities for developers to give their properties a competitive advantage with stellar broadband connectivity abound.

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Fiber Connect 2021: A Focus on Fiber, Open Access, Community Broadband And Public-Private Partnerships

The Fiber Broadband Association’s annual conference, Fiber Connect, held in Nashville in July, showcased many fiber community success stories and a variety of innovations that promise to expand fiber deployment. As one of the telecom industry’s first in-person trade shows since the pandemic began, it highlighted fiber’s role as the preferred way of delivering symmetrical broadband speeds, state and federal funding mechanisms, open-access, fiber-to-the-home (FTTH) networks and pricing. It also brought to light how broadband newcomers, particularly municipal broadband providers, need to overcome political and lobbying challenges from incumbents and think tanks, and the significance of public-private partnerships.

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Cyberattacks and Ransomware and Hacks – Oh My!

Best practices to mitigate risk for companies and communities in this age of ever-increasing cyber threats

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Welcome Back, Broadband Communities Summit!

The 2021 Broadband Communities Summit brings together broadband providers and multifamily owners to address new technology trends and share industry experiences.

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Get Ahead of the Curve

Service providers can address the trifecta of high prices, substantial growth and strong demand by offering bulk internet plans to their multifamily customers.

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Fiber Provides a Competitive Advantage for Multifamily Communities

With remote here to stay, retrofitting multifamily buildings with fiber has never been more important. But it can be expensive and challenging for a host of reasons.

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How Providers Can Capture and Keep Deep Knowledge

Recording network data on a software-based system of record enables providers to capture and disseminate knowledge before it escapes the business.

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In His First 100 Days, Biden Proposes a Transformative, Lasting Broadband Plan

President Biden’s infrastructure plan could help communities build future-proof broadband networks that serve their distinct needs.

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Broadband Access Goes from Luxury to Necessity

The U.S. has finally gained ground on the digital divide. Let’s not lose it now.

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Fiber Connect: News From Featured Exhibitors

ANTRONIX’S LATEST NETWORK EXPANSION SOLUTION COMES TO MARKET Antronix, the market leading designer and manufacturer of broadband service products in North America, has announced its Inverse ...
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Fiber Connect: Featured Exhibitors

Contact these companies to learn more about their broadband solutions.

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MoCA and Translite Global Offer MDU Owners No-New-Wires Path to Gigabit Services

A case study demonstrates how MoCA member Translite Global solves gigabit networking MDU challenges for broadband service providers using existing coaxial cabling.

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How to Attract Gen Z’s 68 Million Prospective Renters

Multifamily owners and operators would do well to invest in high-speed Wi-Fi, smart technology and sustainability initiatives to appeal to Gen Z.

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WISPs Have Opportunity to Enable Broadband in More Affordable MDUs

Policy changes can remove some barriers to closing the digital divide by addressing physical impediments and facilitating bulk purchasing on behalf of affordable housing residents.

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Is It Time for MDUs to Embrace Bulk-Managed Broadband Access?

The growing adoption of bulk, high-speed internet is driving a paradigm shift in how market-rate and luxury MDU communities serve their residents.

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What’s Your Connectivity Score?

The launch of a new digital connectivity certification program for multifamily aims to rewrite the rules around the value of connectivity by providing a transparent measure.

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Fiber Broadband Industry Faces Material and Labor Shortages

A shortage of fiber, chips, other materials and skilled labor could impact the expansion and rollout of new broadband networks.

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Showcasing Managed Wi-Fi Potential in Multifamily Communities: Beckert’s Park in Washington, D.C.

Beckert’s Park is taking a big shot at making managed Wi-Fi a key amenity for multifamily properties. Our thanks to Judd Ullom, director of development for Foulger-Pratt; Herb Sharpe, vice president of multifamily sales for Boingo; and Chris Cauthen, director of multifamily sales for Boingo.

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What Biden’s Broadband Infrastructure Plan Could Mean For Multifamily

Is this finally the silver bullet broadband solution that multifamily has been looking for?

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Turn It Around, Just Like Chipotle!

Multifamily providers have an opportunity to turn a bad property owner and end-user experience into something positive by enhancing services and communicating with staff and residents.

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Can You Trust Your Business Case for Broadband Expansion?

Access to quality data will make or break service providers financially as they work to provide high-performance broadband to communities in the post-pandemic world.

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Pandemic Spurs Broadband Bump

Tier-1 and rural telcos enhanced their broadband speeds and reach to meet the needs of consumers who relied on Zoom conferencing, remote learning, video streaming and the use of multiple internet-connected devices when the COVID-19 pandemic turned their lives upside down.

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G.hn Is Vital to Gigabit Broadband Services Rollouts

G.hn has emerged as competitive to fiber to the home because it now enables service providers to offer higher data rates by leveraging existing copper assets.

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Gigabit Fiber Comes to Los Altos Hills

Residents of an underserved town use a micro-scale community model to get gigabit broadband.

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Closing the Digital Divide for Low-Income and Special-Needs Residents: Main Street Connect

Main Street Connect is a new apartment complex in Montgomery County, Maryland, that offers symmetrical 50 Mbps internet services and digital training for low-income and special-needs residents via a partnership with the county government’s Department of Technology Services. Broadband Communities thanks Joseph Webster, the department’s chief broadband officer in the Office of Broadband Programs; Marjorie Williams, the department’s broadband, cable and franchise division manager; and Pierre Trudeau, CTO of Positron, for helping compile this profile.

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How the Pandemic Created Urgency for Smart-Tech Adoption

The importance of seamless connectivity is amplified as broadband and intelligent-home needs rise.

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Multifamily Broadband Gets a Shot in the Arm

Broadband remains the glue that holds the multifamily broadband industry together.

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Fiber’s Community Presence Transforms Consumer, Business Opportunities

The first virtual edition of the Fiber Broadband Association’s annual conference, Fiber Connect, held in December, showcased many fiber community success stories and a variety of innovations that promise to expand fiber deployment. The show highlighted how communities are banding together and working with state and federal agencies to build out broadband in underserved communities. It also brought to light the need to increase bandwidth and provide flexible service during the pandemic, along with the problem of permitting obstacles and other challenges.

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Fiber Trends: What 2021 Promises For the Broadband Industry

The 2021 broadband plans of incumbent telcos, independents, cable operators and electric co-ops will have a ripple effect on consumers and businesses.

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Building a Foundation for a Broadband-Enabled Smart Community: The Reef at Winkler

The Reef at Winkler, a new luxury multifamily community owned by MJ Development Southeast and managed by Greystar in Fort Myers, Florida, leverages Boingo Wireless managed Wi-Fi services to deliver consumer broadband and smart-community applications. Our thanks to Matt Valentine, a partner at MJ Development Southeast; Ben Vander Velden, senior channel manager at Boingo Wireless; and Layne Spencer, vice president of sales and marketing for IOTAS, for helping assemble this profile.

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Multifamily Broadband Council Transitions Its Membership to WISPA

Synergies between the organizations made the choice a natural one.

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On to Bigger and Better Things

As UpStream Network becomes part of Single Digits, the company becomes part of a large, well-capitalized organization that will be better able to serve current and future clients.

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MetroNet Technicians Get Hands-on Training – and Then Some

At MetroNet University, technicians are trained in a faux house to mount equipment, run wire throughout the home and complete other tasks that prepare them for any situation they may encounter during real installations.

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Fiber Connect: A Preview

In its annual conference, which will be held virtually from December 14–16, 2020, the Fiber Broadband Association will bring together experts in all aspects of fiber to the home (FTTH).

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Welcome to (Virtual) Fiber Connect!

This year’s event is our best ever – 30 sessions with more than 100 of the industry’s top experts plus plenty of opportunities to network and engage.

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Making Big, Once-in-a-Decade Decisions Is Tough

MDU owners should conduct careful research before entering into new contracts with broadband service providers.

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Service Providers, Vendors Create New Foundations for Multifamily Broadband, IoT

At the Broadband Communities Virtual Summit 2020, participants shared stories about how they are driving broadband into multifamily properties to enable higher speeds and provide a host of IoT services for residents and building owners. Following are some highlights of conference sessions focused on the multifamily market.

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A Boon for Network Deployers: Record MDU Construction

Private construction of multiple-dwelling-unit buildings is hitting a new record this year, with about 525,000 housing starts expected.

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More Than an Amenity: Connectivity Takes Center Stage

The pandemic has laid bare the critical importance of network infrastructure and the importance of the multifamily industry’s relationship with connectivity providers.

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New Options to Serve Gigabit to Small MDUs and Home Clusters

Gigabit services often bypass MDUs and home clusters because of the construction disruption and high cost of bringing fiber to each housing unit.

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MDUs and Device Evolution

Emerging broadband technologies and smart devices have the potential to provide strong value for channel partners and their MDU customers.

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High-Speed Broadband for MDUs: A Look at Today’s Options

New solutions promise faster installation of high-speed broadband in MDU buildings.

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TV as a Service for Multifamily Service Providers

New business models by technology suppliers are making TV as a Service a possibility for MDU specialists. Can the industry benefit from these changes, or are the quality of service risks too high?

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Shut Up and Broadband

Broadband players can and should do more than provide broadband. They should support causes they care about.

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Managed Wi-Fi Shows New Utility for Providers, Vendors

Service providers find new opportunities to build managed Wi-Fi networks that support voice, data and building-management applications.

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Connecting Retirees With Families During COVID-19: Angelus Plaza in Los Angeles

Bandwidth reseller Commercial Connectivity Services (CCS) is giving retirees in Angelus Plaza a way to communicate with their families via fiber-based broadband. Our thanks to Jeff Skolnick, president of CCS, and Brian Higgins, CEO of Aditum, for help assembling this profile.

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Editor's Note: MDU Problems and Solutions

2020 is a challenging year for multifamily broadband, but it presents opportunities as well as dangers.

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I Feel Your Pain, Mr. Property Owner

Service providers need to provide their MDU customers with a power statement that addresses their unique pain points.

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When a High-Touch Industry Goes “No Touch”

COVID-19 is accelerating tech adoption in multifamily housing. Technologies that remain relevant post-pandemic will need strong connectivity, underscoring the importance of critical broadband infrastructure.

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Landmark on Grand River Offers Students a Better Broadband-City Connection

Landmark on Grand River offers MSU students a 10 Gbps high-speed broadband network and a connection with the rest of the East Lansing, Michigan, community. Broadband Communities thanks Richard Laing, CEO of Spartan Net, and Brian Bell, COO of Harbor Bay Real Estate, for helping gather information for this profile.

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Where’s My Content?

The eternal multifamily struggle to stay flexible in live content delivery.

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How Subscriber Management Systems Have Evolved Over The Years

As Wi-Fi has given rise to an array of bandwidth-hungry in-home applications, subscriber management has evolved from service providers offering new TV programming packages to building real relationships with users.

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2020 Fiber-To-The-Home Top 100

Fiber-to-the-home leaders and innovators for 2020

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Vantage Gives Temple University Students XFINITY’s Wi-Fi, IPTV Combo

Temple University students who reside at Vantage, an off-campus housing property, have access to two new amenities: XFINITY’s IPTV and buildingwide Wi-Fi. Our thanks to Mark Caltabiano, VP of asset management for The Goldenberg Group, and Adrian Adriano, VP of strategic initiatives for XFINITY Communities, for helping compile this profile.

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The State of Multifamily Broadband Services During the Pandemic

Independent providers are tackling the challenge of being an essential service for MDU residents during the COVID-19 pandemic.

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COVID-19’s Impact on the Broadband Business

The pandemic highlights the ways broadband is essential to how people work, study and play.

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Hot Products: Broadband Communities’ 19th Annual List Of Leading Broadband Technologies and Services

The latest offerings from top broadband hardware and software suppliers, distributors and service providers. 

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Wireline Broadband Network Trends for 2020

Although 5G will capture headlines, the fiber-based wireline network will serve a dominant role for supporting wireless traffic as well as providing high-bandwidth services to residential and business customers.

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Two Emerging Trends Forge The Apartment of the Future

As the multifamily industry embraces intelligent buildings and self-service apartments, the importance of telecom infrastructure comes into greater focus.

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Fresh Ideas to Deliver Gigabit Services in MDUs

Internet providers and building owners are taking advantage of G.hn technology to deliver gigabit internet access and other services over existing copper wiring or coax cabling.

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Flexibility With Fiber in Multifamily

Fiber creates infrastructure and service options for community broadband installations.

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MDU Bulk Internet Is Affordable, Winnable, Doable

From managed Wi-Fi to DOCSIS to fiber to the unit, service providers have various options to pursue a successful MDU bulk internet strategy.

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OPTECH Highlights Technologies, Opportunities, Challenges for MDU Owners and Broadband Providers

The National Multifamily Housing Council’s annual conference, OPTECH, held in Dallas in November 2019, showcased how service providers are extending fiber and other technologies into new and existing MDUs to deliver high-speed broadband. The conference also highlighted how wireless technologies – mmWave wireless, Citizens Broadband Radio Service and Wi-Fi – complement MDU wireline connections.

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Making Instant-On Gigabit Connectivity a Reality: Grand Central at the Junction

Grand Central at the Junction, a new MDU development in Wentzville, Missouri, is equipping residential units with CenturyLink’s fiber-based broadband service and its rapid service-provisioning platform CenturyLink ON. Our thanks to Guy Huntley, MDU account manager for CenturyLink, and Tom Kaiman, CEO of Mia Rose Holdings, for helping gather information for this profile.

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There Has Never Been a Better Time To Invest in Multifamily Technology

Residents expect the convenience of on-site seamless connectivity. The right network is key to protection.

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2020 Broadband Market Predictions

Streaming video, managed Wi-Fi, bulk internet, smart-home technology and skinny TV bundles are five hot items that will impact the MDU broadband market in 2020.

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Rejuvenating a Building With Wireless and Automation Technology: Los Angeles’ FourFortyFour South Flower

Coretrust Capital Partners is transforming Los Angeles’ FourFortyFour South Flower with new wireless and automation technology. The property owner tapped Connectivity Wireless Solutions to install a distributed antenna system that will improve current 4G and upcoming 5G wireless technologies. Our thanks to Mark Niehus, director of strategic accounts for Connectivity Wireless Solutions, and Thomas Ricci, managing principal for Coretrust Capital Partners, for helping gather information for this profile.

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Wireless Services Abound in the Multifamily Space

5G, CBRS and Wi-Fi wireless services all have a place. Building owners and developers can choose one that best meets their specific needs.

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Integrate Smart Technology for Exceptional Customer Experiences

Property owners need to incorporate smart-home technology into managing and upgrading their communities.

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Broadband in the 5G Era: Why Multifamily Housing Properties are Adopting Communitywide Networks

Communitywide bulk networks can attract and retain new residents by providing instant-on, wall-to-wall coverage, and can provide cost savings, improved security,
and a range of other benefits to property owners.

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Reimagine Delivery of Gigabit Services in the MDU or MTU

Internet providers and building owners that want to offer gigabit services should investigate G.hn technology and reuse the existing copper wiring or coax cabling.

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Multifamily Renters Expect Smart Technologies

Smart technologies have become must-have amenities for renters and an effective way for property owners and management companies to achieve operational savings.

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Journal Squared: Case Study of an Intelligent Building

Residents of this new luxury high-rise in Jersey City appreciate the high-speed internet access and other technological amenities that fiber broadband enables. Behind the scenes, an intelligent building platform makes the building operate smoothly and efficiently.

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Seattle Launches B4B-Build for Broadband MDU Initiative

Among other goals, the city’s new initiative aims to promote creating capacity for competitive service options and provide trusted resources for local MDU owners, developers and managers.

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Broadband Technology and Connectivity Take Center Stage at The NMHC 2019 OPTECH Show

As renters continue to acquire more connected devices, it’s clear that the role of network connectivity is changing the dynamics of the multifamily housing industry. New trends will be highlighted at the NMHC OPTECH Conference & Exposition this November.

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Q&A With Mike Coco, Choice Property Resources: Providing the Whole Broadband Experience

Even in a gigabit world, it takes more than great internet speed to keep MDU residents happy.

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A Boon for Network Deployers: MDU Construction Reaches New Heights

Private construction of multiple-dwelling-unit apartments is hitting a new record this year, with about 424,000 units expected.

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Lumos Finds Success in MDU Strategy Inside and Outside Its ILEC Footprint

Before building out new properties, the telco secures commitments from developers and homeowners associations.

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Small North Carolina Community Launches Network on Its Own Terms

After considering several ISPs, Cullasaja found the right partner to deliver high-speed, reliable internet.

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Editor's Note: MDU Knowns and Unknowns

Residents’ need for speed, their demand for video service and their interest in other technology amenities may vary from market to market, but the MDU world still has its eternal verities.

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FTTH Is Central to a Smart, Responsive Planned Community: Pecan Square in Northlake, Texas

Pecan Square, a housing development in Northlake, Texas, is working with Frontier to provide 500 Mbps and 1 Gbps speeds to support an array of streaming and Amazon home service applications. Our thanks to Rachel McGallian of Frontier and Andrew Pieper at Hillwood Communities for help completing this profile.

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Healthy Competition Is The Way to Go

Independents set stake in the growing MDU broadband market by focusing on providing good customer service and doing things the right way. Their approach benefits property owners and residents alike.

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Think Nationally, Act Locally

A successful MDU broadband business needs to offer good customer service and establish a local presence to understand the unique needs of each community it serves.

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Smart Communities Offer Convenience and Affordability for All

Though there are still challenges to implementation, smart technology – from thermostats to lighting – stands to benefit everyone.

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CenturyLink Refreshes MDU Broadband Focus

Telco sets new MDU fiber consumer goals as questions about its ILEC future loom.

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Are You Smarter Than an AOL User

To meet customer expectations, multifamily broadband providers must be able to troubleshoot a variety of problems that may be unrelated to broadband.

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Luxury Residents ‘Blanketed’ in Wi-Fi, IoT Apps: Ten Thousand, Beverly Hills, California

By blanketing its Ten Thousand property with Wi-Fi,  Crescent Heights is easing how its Beverly Hills residents interact with technology. Our thanks to Diego Salas, CTO of Bel Air Internet and Brian Locks of Crescent Heights for helping gather information for this profile.

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Student Housing Technology: Predictions Versus Reality

A technology seer re-examines some bold predictions he and his team made in 2012. The verdict: not bad at all.

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Community Connectivity Is Threatened

Proponents bill it as a win for apartment residents and owners, but apartment owners say the recently enacted San Francisco MDU ordinance ultimately creates more hurdles for delivering high-quality connectivity.

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Fiber Moves Forward

Speakers at the 2019 Broadband Communities Summit, held in Austin in April, agreed that every community wants – and needs – great broadband. How best to deliver great broadband to MDUs, master-planned communities, underserved towns and rural areas is still up for debate, however. Following are some highlights of speaker presentations.

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A Digital Inclusion Blueprint For Public Housing

Monkeybrains and the city of San Francisco partnered to deliver gigabit service to public-housing residents.

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Millennials Love Home Automation: 985 High at The Castle Columbus, Ohio

To deliver a seamless internet experience, 985 High at The Castle capitalized on the opportunity to provide buildingwide Wi-Fi and home automation. Our thanks to Kaileigh Steiner, director of marketing and community engagement for BORROR, and John Casadonte, senior product marketing manager for American Tower, for helping gather information for this profile.

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FCC Proposed Expansion of the OTARD Rule

Providers should explore the possible implications of the rule change and share comments with the FCC.

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For More Wins, Outwork the Competition

Sure, property owners evaluate speeds, features and prices of broadband offerings – but then they ask, “Who wants it most?”

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Making Mobile Service an Amenity: Fourth and Madison, Seattle, Washington

Wireless coverage in office buildings is no longer a nice-to-have feature. It’s now something that business tenants expect. Seattle’s Fourth and Madison wants to stand out from the crowded office property pack by enhancing mobile coverage for its business tenants. Our thanks to Conner Hayes, assistant property manager of Hines, and Thom Antonopoulos, executive vice president of Connectivity Wireless Solutions, for helping gather information for this profile.

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Technology and Senior Housing

As boomers transition to senior housing, keeping up with technology needs is crucial.

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Stay Tuned for Smart Home Updates

Smart home technology is a hot new trend. How does a provider know which vendor to pick – or whether a DIY approach would make more sense?

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Boring Isn't Bad

Independent providers shouldn’t aim for being a little bit better. They should understand owners’ problems and solve them.

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The Future of Connected MDUs Starts Today

Smart properties satisfy residents, reduce expenses and increase revenues – but they require robust networks.

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Editor's Note: The MDU Moment

Multiple-dwelling-unit properties represent the fastest-growing segment of the housing market, and broadband remains the No. 1 amenity for MDU residents.

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Bandwidth Hawk: R*E*S*P*E*C*T

Why do fewer than half of new MDU buildings have fiber installed during construction? Easy. Few developers employ broadband specialists, but most watch TV or read business pages.

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We Were on a Break!

Cord-cutters are starting to boomerang back to traditional pay TV after finding that over-the-top services are no less expensive.

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Internet as the Fourth Utility

Multifamily residents don’t want provider choice for its own sake – they want solid, reliable internet service. That’s why bulk internet makes sense.

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MDUs Continue to Outpace Pre-Recession Totals

Construction of multiple-dwelling-unit apartments has surpassed pre-recession levels on a sustained basis. But only about half of new MDUs have fiber broadband.

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Q&A With Richard Holtz, InfiniSys: The Way to Smart Apartments

A system architect of MDU technology amenity systems shares his views on the MDU market and the requirements for developers and owners to meet the needs of their residents.

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A Tale of Two Signals

Installing converged fiber and 5G wireless networks in the same MDU or MTU building is challenging, but new equipment makes it feasible.

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Making a Building Fiber-Ready

Following these guidelines will help building owners provide spaces, pathways and cables that service providers can use to deliver fiber optic services.

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Fixed Wireless to the MDU – A Case Study in Detroit

In an effort to deliver gigabit service to Detroit MDUs distant from its fiber backbone, Rocket Fiber experiments with millimeter-wave wireless delivery to the building.

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Q&A With Frank Latini, Gainesville Regional Utilities: Wholesale Strategy Succeeds for GRU

GATOR NET is a winning brand in the Gainesville, Florida, market, where University of Florida students love their symmetrical gigabit service.

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AT&T Expands Fiber Broadband Options For MDUs

A new technology standard proves capable of accelerating the rollout of gigabit broadband to more MDU residents, extending fiber broadband speeds.

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Fiber Broadband Is Pure Gold for MDUs

A new technology standard proves capable of accelerating the rollout of gigabit broadband to more MDU residents, extending fiber broadband speeds.

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A New Lease on the Good Life

Evolving from apartment nicety to marketing necessity, broadband is king in Chattanooga’s fast-growing MDU market.

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What Owners Need From Telecom Contracts

Telecom services are changing rapidly – and so are the contracts between property owners and telecom providers. Negotiating a contract that protects residents and property values takes time and understanding.

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San Francisco’s MDU Ordinance Is a Win-Win-Win

Under a new city ordinance, renters in San Francisco can request internet services from providers of their choice. The legislation appears to be a win for ISPs, property owners and consumers.

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Broadband Do-It-Yourselfers

Developers of master-planned communities without access to first-class internet service have another option: Create their own infrastructure.

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Ordering Pizza by Remote

Visions of the future of multifamily technology keep changing. Are you ready for today’s future?

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New Wireless Amenities

Technology isn’t all that’s changing in multifamily wireless service. Today’s new business models are disruptive as well.

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Smart Security In Multifamily Buildings

Property owners can benefit by including smart home security offerings as standard features in apartments.

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The Next Big Thing Is … 6G!

Stories in the popular press often fuel clients’ concerns about broadband. Multifamily providers should always address these concerns seriously, even if they appear unfounded.

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Communicating With Multifamily Community Members

Technology offers options for communicating with residents and prospective residents efficiently and effectively.

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The Customer Experience Imperative

Providers must amplify subscriber experiences to support connected homes and monetize gigabit broadband.

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Should the Bulk TV Cord Really Be Cut?

As TV viewers’ preferences change and traditional bulk pay models decline, broadband providers must adapt and embrace new opportunities to offer bulk TV in the age of the internet.

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Fixed Wireless in Multifamily

What are the opportunities, roadblocks and future paths?

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Putting the Gigs to Work

Highlights of the 2018 Broadband Communities Summit held in May in Austin, Texas

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Editor's Note: An Issue for All Seasons

The Broadband Communities Summit brings together participants in the multifamily, rural, economic development, technology and policy worlds. This issue of the magazine has something for all of them.

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Give It to Me Now!

Today’s customers – especially millennials – aren’t used to waiting for anything. If they have to wait for internet service, they won’t be happy at all.

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Choosing the Right Network

A robust IP network delivers the services residents need.

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The Power of Always On

The move-in process is easier for residents, property owners and service providers alike when residents can turn up internet service without a phone call or truck roll.

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A Busy Year Ahead for Broadband

There’s much to look forward to – more fiber to the home, more deep fiber, more wireless, smarter homes and buildings.

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