Independents set stake in the growing MDU broadband market by focusing on providing good customer service and doing things the right way. Their approach benefits property owners and residents alike.

A successful MDU broadband business needs to offer good customer service and establish a local presence to understand the unique needs of each community it serves.

Though there are still challenges to implementation, smart technology – from thermostats to lighting – stands to benefit everyone.

Telco sets new MDU fiber consumer goals as questions about its ILEC future loom.

To meet customer expectations, multifamily broadband providers must be able to troubleshoot a variety of problems that may be unrelated to broadband.

Proponents bill it as a win for apartment residents and owners, but apartment owners say the recently enacted San Francisco MDU ordinance ultimately creates more hurdles for delivering high-quality connectivity.

Speakers at the 2019 Broadband Communities Summit, held in Austin in April, agreed that every community wants – and needs – great broadband. How best to deliver great broadband to MDUs, master-planned communities, underserved towns and rural areas is still up for debate, however. Following are some highlights of speaker presentations.

Providers should explore the possible implications of the rule change and share comments with the FCC.

Sure, property owners evaluate speeds, features and prices of broadband offerings – but then they ask, “Who wants it most?”

As boomers transition to senior housing, keeping up with technology needs is crucial.

Smart home technology is a hot new trend. How does a provider know which vendor to pick – or whether a DIY approach would make more sense?

Independent providers shouldn’t aim for being a little bit better. They should understand owners’ problems and solve them.

Smart properties satisfy residents, reduce expenses and increase revenues – but they require robust networks.

Multiple-dwelling-unit properties represent the fastest-growing segment of the housing market, and broadband remains the No. 1 amenity for MDU residents.